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Sales and Returns Policy
Sales Policy:
Order Placement:
- Order Confirmation:
- Upon placing an order, you will receive an email confirmation containing details of your order. Please review this information carefully and contact us immediately if there are any discrepancies.
- Payment:
- All orders must be paid in full at the time of purchase. We accept credit card payments and transactions are securely processed through our secure payment gateway powered by Stripe.
- Order Processing:
- Orders are usually processed and shipped within 2 business day from the date of purchase, excluding weekends and holidays.
- Out of Stock Items:
- In the event that an item you ordered is out of stock, we will promptly notify you and provide you with and ETA for the product.
- Promotional Offers:
- Promotional offers and discounts are subject to change or termination without notice. If you encounter any issues with applying a promotional code, please contact our customer service for assistance.
Shipping:
- Shipping Options:
- We offer various shipping options, including standard and expedited shipping. Shipping costs are calculated based on the destination and the selected shipping method.
- Tracking Information:
- Once your order is shipped, you will receive a shipping confirmation email.
- Delivery Delays:
- While we strive to deliver your orders on time, we cannot guarantee delivery dates. Delays may occur due to unforeseen circumstances, such as weather conditions or carrier issues.
Returns and Refunds Policy:
Returns:
- Eligibility:
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Returns must be initiated within 15 days of receiving the product.
- Return Process:
- Contact our customer service team to initiate the return process. Provide your order number, details of the item you wish to return, and the reason for the return. We will guide you through the return process.
- Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure the safe return of the item.
Refunds:
- Processing Time:
- Refunds are processed within 7 business days after we receive and inspect the returned item. The time it takes for the refund to reflect in your account may vary based on your payment method and financial institution.
- Partial Refunds:
- In certain cases, partial refunds may be granted for items with noticeable signs of use or if the product is not in its original condition.
- Refund Method:
- Refunds are issued using the same payment method used for the original purchase. If the original payment method is unavailable, an alternative method may be used at our discretion.
Contact Information:
If you have any questions or concerns regarding our Sales and Returns Policy, please contact us at 854 Mt Alexander Road, Moonee Ponds, VIC 3039. Phone Number: 03 9372 7111
admin@papillonskin.com.au
